Pupvera Return & Refund Policy

30-Day Pupvera Happiness Guarantee 🐾

At Pupvera, we want every pet and pet parent to love their purchase. If your order does not meet your expectations, we’re here to help.

Returns

You may request a return or refund within 30 days of receiving your order.

To be eligible:

• The item must be unused and in its original condition.

• The item must be free from damage, stains, odors, or signs of use.

• You must provide proof of purchase and photos/videos of the item if requested.

To start a return request, contact us at pupvera.support@gmail.com with your order number and reason for the request.

Refunds

Once your request is approved, Pupvera will review the information provided and issue an approved refund to your original payment method.

Refunds may take 5–10 business days to appear depending on your bank or payment provider.

Damaged or Incorrect Items

If your order arrives damaged, defective, or you receive the wrong item, please contact us within 7 days of delivery. We will work with you to provide a replacement or refund.

Non-Returnable Items

For hygiene and safety reasons, certain products may not be eligible for returns, including:

• Used pet clothing

• Used harnesses, collars, or leashes

• Used grooming products

• Items damaged after delivery

Shipping Costs

Original shipping fees are non-refundable unless the item arrived damaged, defective, or incorrect.

Customers may be responsible for return shipping costs when a return is approved.

Order Cancellations

Orders can only be cancelled within 24 hours of purchase. After this period, your order may already be processed and cannot be cancelled.

Our Promise

Your pet’s comfort and happiness matter to us. If something isn’t right with your order, contact our team and we’ll do our best to make it right.

Thank you for choosing Pupvera 🐾

Pupvera Team