Shipping policy
Pupvera Shipping Policy
Last Updated: July 20, 2026
At Pupvera, we are committed to getting your pet’s essentials to you safely and reliably. Please review our shipping information below.
Processing Time
Orders are processed within 1–5 business days after payment confirmation.
Once your order has been processed and shipped, you will receive a confirmation email with tracking information.
Shipping Times
Estimated delivery times:
Canada & United States:
📦 7–20 business days
International Orders:
📦 10–30 business days
Please note that delivery times are estimates and may vary due to:
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Shipping carrier delays
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Customs processing
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Holidays
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Weather conditions
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Other circumstances outside of Pupvera’s control
Order Tracking
Once your order ships, you will receive a tracking number by email.
Tracking updates may take a few days to appear after shipment confirmation.
If you have not received tracking updates after 10 business days, please contact us at:
Shipping Costs
Shipping costs are calculated at checkout based on your location and selected shipping method.
From time to time, Pupvera may offer free shipping promotions.
Multiple Shipments
Some orders may arrive in separate packages depending on product availability and supplier locations.
You may receive multiple tracking numbers for a single order.
Incorrect Address Information
Customers are responsible for providing accurate shipping information at checkout.
If an incorrect address is provided, please contact us as soon as possible. We will do our best to assist, but we cannot guarantee address changes after an order has been processed.
Lost or Missing Packages
Pupvera is not responsible for packages that show as delivered by the shipping carrier.
If your package is marked delivered but you have not received it, please:
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Check with household members or neighbors
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Contact your local delivery provider
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Contact us if you need assistance
We will work with you to help resolve the issue.
Customs & Import Fees
International customers may be responsible for any customs fees, duties, or taxes required by their country.
These fees are determined by local authorities and are not controlled by Pupvera.
Contact Us
If you have questions about your order or shipping, please contact us:
Email: pupvera.support@gmail.com
Thank you for choosing Pupvera 🐾